Privacy Policy

Effective as of September 19, 2025

This Privacy Policy outlines how The Storyteller’s Coach, Just Write Coaching, Robbi Renee, and The Gracen Group LLC (collectively, "we," "us," or "our") collect, use, and protect your personal information when you visit StorytellersCoach.com or any affiliated sites, purchase services or products, or engage with our content, coaching, or community.

1. What Information We Collect

  • We may collect the following types of personal information: Contact information: Name, email address, phone number, and mailing address.

  • Payment details: Billing address and partial credit/debit card info via secure third-party platforms (e.g., Stripe, Stan, PayPal, or Kajabi).

  • Professional details: Business name, brand focus, publishing goals, and writing interests when completing onboarding forms or surveys.

  • Engagement data: Course progress, workshop attendance, form submissions, emails opened, and community interactions.

  • Technical data: IP address, browser type, device info, and pages visited (via cookies and analytics tools).

2. How We Use Your Information

  • Your information may be used to:

    • Deliver programs, coaching, and services you’ve purchased or registered for

      Respond to customer service or support inquiries

    • Send marketing emails and updates about your program, upcoming offers, or resources we believe may benefit you

    • Improve user experience and website functionality

    • Fulfill legal or contractual obligations

3. Marketing and Communications

You may receive email newsletters, reminders, and promotional offers. You can unsubscribe anytime via the “unsubscribe” link at the bottom of each email.

Note: Unsubscribing from marketing emails may impact your ability to receive program updates if you are enrolled in a paid offer.

4. Sharing Your Information

We do not sell or rent your personal information. We only share data with trusted service providers (e.g., payment processors, email platforms, scheduling tools) to deliver our services. These providers are required to keep your information secure and confidential.

5. Your Rights

  • You have the right to:

    • Access, correct, or delete your personal information

    • Request to be removed from our systems

    • Opt out of email marketing or promotional communication

    • Please email [email protected] to submit any requests.

6. Data Security

We implement industry-standard safeguards to protect your information. While we strive to protect your data, no method of transmission over the Internet or electronic storage is 100% secure.

7. Cookies and Analytics

We use cookies and similar tracking tools to monitor site traffic and improve performance. You can adjust your browser settings to decline cookies if you prefer.

8. Children's Privacy

Our services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children.

9. Updates to This Policy

We may update this Privacy Policy periodically. Any changes will be posted here with the revised effective date.

Contact Us

If you have questions about this Privacy Policy or your personal data, please contact:

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